Take it to the top: How you can promote information responsibility in your business

By: In: Information Integration On: Nov 19, 2014
Take it to the top: How you can promote information responsibility in your business

Information responsibility belongs to everyone in your organisation: from the CEO and the CIO to sales people, customer service reprentatives, HR professionals and even work-placement students joining temporarily to gain experience. Systems and processes are essential for good information management. And, organisations should invest in the resources that will help reduce risk and exploit the value of information. But even the best systems can’t fully take human behavior into account. How can you make people part of your information management success?

  1. Don’t leave it too late. Offer your employees information management training as part of their induction. Simple ideas like always locking your computer or returning paper records to a secure drawer before you leave your desk will help them become aware of the value, and possibly the sensitivity, of the information they use to do their jobs.
  2. Share regularly. Use your company intranet and your internal communication teams to make people aware of information policy and practice. Don’t expect people to come to you for advice. Take a proactive approach and take your messages to people. If, for example, you want to share a social media policy to ensure no one uses social media to talk about your projects or clients, give your message a social tone by inviting people to a twitter break or other event where you can address challenges and questions in a more open and engaging setting.
  3. Prepare for departure. People leave organisations. It’s a fact we should acknowledge, accept and plan for. Having a strategy and clear communication in place will prevent people from thinking that the information they help create at work with belongs to them. Information is a business asset – one that belongs to the organisation and should be protected like any other asset.

Find out more about how you can get people involved in effective information management

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About the author

Phil Greenwood

Phil Greenwood is Country Managing Director & Commercial Director at Iron Mountain responsible for delivering information and records management solutions into the UK's largest Public, Private and NHS customers. Phil directs and runs specialist sector teams aligned to the sector specific requirements of Iron Mountain's clients. These requirements demand innovative solutions that deliver compliance and governance as well as efficiency and cost cutting in order to transform business results and improve the way organisations use their information. Phil has over 10 years' experience working with UK and International records management. He is involved with the UK Information and Records Management Society. Phil has worked within service delivery and customer facing roles, as well as in general management roles within the outsourcing and information management industries. Legally qualified, Phil has also spent time as a fee earner within law firms and has a strong understanding of the way that information and services drive the core business of client organisations.