Information and the public sector: the squeeze on talent

By: In: Information Management Research On: Mar 18, 2015
Information and the public sector: the squeeze on talent

A financial constraints change the face of public services, it’s become more difficult to retain and develop people with the skills and drive to deliver information transformation. In a recent survey by Iron Mountain nine out of ten respondents indicated that cost cutting had resulted in the loss of valuable skills in records and information management.

It’s not just skills that are missing, but invaluable experience. In the same survey, one in three public sector bodies have made information management positions obsolete. And, around six in ten claim that lower-grade staff have been forced to take on higher-grade responsibilities. Not only does this put a strain on the delivery of services but also on the security of the information the public sector is responsible for protecting.

The cost of lost expertise

Over a third (38%) of organisations feel that they do not have the skills to manage their information as well as they would like to. In particular:

  • 66% are concerned about their ability to meet internal requests for information.
  • 59% are concerned about the security of their information.
  • 52% are concerned the risk to their reputation.

But in spite of clear challenges, the public sector has delivered ground-breaking projects and 77% rate their information management practices as efficient or very efficient.

Initially, the gap between skills and success may look like a contradiction. But, what could be happening is a complex transformation that will result in a leaner and more customer-centric public sector.

Download our whitepaper, The Public Sector – Managing Information through the Challenge of Change

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About the author

Phil Greenwood

Phil Greenwood is Country Managing Director & Commercial Director at Iron Mountain responsible for delivering information and records management solutions into the UK's largest Public, Private and NHS customers. Phil directs and runs specialist sector teams aligned to the sector specific requirements of Iron Mountain's clients. These requirements demand innovative solutions that deliver compliance and governance as well as efficiency and cost cutting in order to transform business results and improve the way organisations use their information. Phil has over 10 years' experience working with UK and International records management. He is involved with the UK Information and Records Management Society. Phil has worked within service delivery and customer facing roles, as well as in general management roles within the outsourcing and information management industries. Legally qualified, Phil has also spent time as a fee earner within law firms and has a strong understanding of the way that information and services drive the core business of client organisations.