A financial constraints change the face of public services, it’s become more difficult to retain and develop people with the skills and drive to deliver information transformation. In a recent survey by Iron Mountain nine out of ten respondents indicated that cost cutting had resulted in the loss of valuable skills in records and information management.
It’s not just skills that are missing, but invaluable experience. In the same survey, one in three public sector bodies have made information management positions obsolete. And, around six in ten claim that lower-grade staff have been forced to take on higher-grade responsibilities. Not only does this put a strain on the delivery of services but also on the security of the information the public sector is responsible for protecting.
The cost of lost expertise
Over a third (38%) of organisations feel that they do not have the skills to manage their information as well as they would like to. In particular:
- 66% are concerned about their ability to meet internal requests for information.
- 59% are concerned about the security of their information.
- 52% are concerned the risk to their reputation.
But in spite of clear challenges, the public sector has delivered ground-breaking projects and 77% rate their information management practices as efficient or very efficient.
Initially, the gap between skills and success may look like a contradiction. But, what could be happening is a complex transformation that will result in a leaner and more customer-centric public sector.
Download our whitepaper, The Public Sector – Managing Information through the Challenge of Change