NextGen InfoPro, Part Two

By: In: Information Management On: Jun 17, 2016
NextGen InfoPro, Part Two

The skills today’s information professionals have


The skills tomorrow’s organisations want

In our last blog we looked at the expectations organisations are increasingly going to have of the new breed of information professional, what people are referring to as the NextGen InfoPro. We now turn our attention towards those aspiring to such a role, and the skills they will need to fulfil it successfully.

Hard Skills

In a recent report, information professionals cited strengths in content and records management, BPM, taxonomies, and other fields in which they have been involved for years. However, they also admitted to lacking confidence in data analytics, security, risk, privacy and social/mobile usage. These are all areas organisations have identified as critical for the future.

The weakest areas are in predictive analytics and social and mobile integration, a growing concern for many organisations. The message for the would be NextGen InfoPro is loud and clear – enhance your skills in these job-affirming areas.

Soft Skills

When it comes to softer skills, information professionals see innovative thinking and relationship management as key strengths. These will remain critical as information professionals continue to serve as facilitators between disparate business functions from operational business units, legal and discovery to compliance, risk and vendor management.

The weakest area is C-level communication. This is perhaps not surprising as many people have little occasion to present to “higher-ups” and may be uncomfortable doing so. Corporate communications also scores low, possibly due to the lack of practice in crafting official messages. Gaining experience and proficiency in these fields are two ways in which NextGen InfoPros can really make themselves stand out.

In our final blog in this series on the NextGen InfoPro we look at the practical steps you can take to gain the skills sets you need to remain relevant in this changing information landscape.

All findings are taken from an international survey carried out in May 2015 by AIIM of members working in companies of all sizes, across all industry sectors. This blog draws upon the White Paper “What will it take to be a NextGen InfoPro?” written by Bob Larrivee. A free download of the report is available at
© AIIM 2015 / © Iron Mountain 2015
← The NextGen InfoPro: Part Three The NextGen InfoPro, Part One →

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About the author

Phil Greenwood

Phil Greenwood is Country Managing Director & Commercial Director at Iron Mountain responsible for delivering information and records management solutions into the UK's largest Public, Private and NHS customers. Phil directs and runs specialist sector teams aligned to the sector specific requirements of Iron Mountain's clients. These requirements demand innovative solutions that deliver compliance and governance as well as efficiency and cost cutting in order to transform business results and improve the way organisations use their information. Phil has over 10 years' experience working with UK and International records management. He is involved with the UK Information and Records Management Society. Phil has worked within service delivery and customer facing roles, as well as in general management roles within the outsourcing and information management industries. Legally qualified, Phil has also spent time as a fee earner within law firms and has a strong understanding of the way that information and services drive the core business of client organisations.