Information Management in the Global Mid-Market – is Education Working?

By: In: Information Management On: Jan 30, 2017
Information Management in the Global Mid-Market – is Education Working?

For our final blog in this series, we’ll look at the information management training challenges facing the mid-market sector.

In today’s business environment, the way employees handle and manage information is critical to the long-term survival and success of any organisation. And employees cannot do that properly unless they are first trained in the procedures and protocols the organization has designed for that purpose.

When words speak louder than actions

At first sight, it would appear this is one area where the mid-market is getting it right. Employees working for these organizations generally receive a decent level of training, commensurate with what you would expect for the responsibilities they are handling. However, when it comes to putting this training into practice, there are serious shortfalls.

A recent Iron Mountain whitepaper questioned over 4,000 workers in companies with between 250 and 3,000 employees across the UK, Continental Europe and North America (where the survey was extended to include those with up to 5,000 employees), across a broad range of industrial sectors.

The findings were stark, revealing that business professionals at all grades demonstrated a lack of knowledge, compliance and willingness to manage information by the book. Younger organizations, in particular, displayed bad habits with information and had little faith in their own data protection procedures.

This begs the question: are these employees receiving ineffective training or the wrong training, or are the structures and the culture within these companies such that whatever training their people receive, it is insufficient to overcome ingrained manual processes and established poor practices?

If leaderships going to mean anything, it has to come from the top

If a consistent, clear and cohesive approach to managing information doesn’t exist in a company, and that approach isn’t championed by CEOs and CIOs and cascaded down through the senior management team, no amount of training will enable that company to get a grip on managing its information.

Realising this is one thing, doing something about it an entirely different matter altogether.

It is at this point that many companies benefit from finding the right partner to help them devise and implement effective strategies for their information management.

Iron Mountain has been helping organizations of all sizes change the way they manage their information so that they are not only protected from the consequences of information disasters, they are placed to harness the phenomenal power and value of the information they do possess.

Download a copy of our new whitepaper, Information Management in the Global Mid Market – Risk versus Reward, for more great insights.



← The Nine Controls You Need to Achieve Information Compliance Bad Habits and Information Breaches - Why the Mid-Market Punches Above Its Weight →

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About the author

Phil Greenwood

Phil Greenwood is Country Managing Director & Commercial Director at Iron Mountain responsible for delivering information and records management solutions into the UK's largest Public, Private and NHS customers. Phil directs and runs specialist sector teams aligned to the sector specific requirements of Iron Mountain's clients. These requirements demand innovative solutions that deliver compliance and governance as well as efficiency and cost cutting in order to transform business results and improve the way organisations use their information. Phil has over 10 years' experience working with UK and International records management. He is involved with the UK Information and Records Management Society. Phil has worked within service delivery and customer facing roles, as well as in general management roles within the outsourcing and information management industries. Legally qualified, Phil has also spent time as a fee earner within law firms and has a strong understanding of the way that information and services drive the core business of client organisations.