About the author

Charlotte Marshall
Charlotte Marshall Joined Iron Mountain in November 2013 as Managing Director for Iron Mountain UK, Ireland and Norway. Prior to this appointment, she had a successful career at Rentokil Initial Facilities, where she was Managing Director of the Initial Facilities, Healthcare Group, a role in which she was responsible for leading a 3000-strong team to deliver Integrated Facilities Management solutions to customers across Europe, including 35 NHS Trusts in the UK. Charlotte has also held senior Operational and Commercial roles with Sodexo, Patientline and Clinovia.
Customer communications and the cost of ignoring paper [INFOGRAPHIC]

When dealing with customer service departments, the top gripe for one in five UK consumers is having to explain the same problem to different people. One in two say they dislike having to chase up a written request by phone. These two findings, taken from our latest European study, suggest […]

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Iron Mountain named UK Business Superbrand 2014

For the second year running, the Centre for Brand Analysis (TCBA) has recognised Iron Mountain as a Business Superbrand. The 2014 Superbrands list reveals the UK’s strongest 500 business brands selected on the basis of quality, reliability and distinction. Iron Mountain is proud to be listed as a Superbrand alongside […]

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