Information Management

Why data regulation should be at the core of your business

It’s easy to treat data protection as a secondary concern; something filed under N for nice to have. You may think it isn’t essential to your bottom line or your relationships with customers. As data regulations evolve, however, nothing could be further from the truth. The regulations governing data are […]


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Customer communications and the cost of ignoring paper [INFOGRAPHIC]

When dealing with customer service departments, the top gripe for one in five UK consumers is having to explain the same problem to different people. One in two say they dislike having to chase up a written request by phone. These two findings, taken from our latest European study, suggest […]


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How to make a strong start with retention management

Introducing Colin Rooney, Partner at Arthur Cox Managing all your information to keep in step with legally prescribed retention schedules can seem so big and complex that it looks impenetrable. But the key to retention management is finding out what you have, why you have it and when you need to […]


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How paper light is your records management?

Effective records management doesn’t necessarily mean removing every paper document from your office. For many businesses, a hybrid combining off-site records management and digitisation is the solution. Paper light is an approach that helps to ensure information is optimised. For example, you may need to: share files across a global […]


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Information at Risk: expert insight in Belfast

Information at Risk takes place on 10 April at the historic Titanic Building in Belfast. Our keynote speaker is Ken Macdonald, Assistant Commissioner (Scotland & Northern Ireland), UK Information Commissioner’s Office. His talk is entitled Data Protection: Lessons from the past, planning for the future.The programme includes insight and discussion from experts […]


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