Information Management Research

PwC and Iron Mountain: the 2014 mid-market information risk index

Can businesses manage information risk and capitalise on the value of their information? Iron Mountain in conjunction with PwC has just published the figures for the third annual Information Risk Maturity Index. This year, the mid-market report involves 1,800 organisations located in Europe and, for the first time, North America. […]

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Customer communications and the cost of ignoring paper [INFOGRAPHIC]

When dealing with customer service departments, the top gripe for one in five UK consumers is having to explain the same problem to different people. One in two say they dislike having to chase up a written request by phone. These two findings, taken from our latest European study, suggest […]

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Manufacturing and information managment – where’s the trust?

Across Europe manufacturing is experiencing a period of globalisation, innovation and consolidation. But in spite of the need for rapid access to information, manufacturers are the least likely to trust employees with information, according to research from Iron Mountain and PwC. • Nearly one half believe that their employees represent […]

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